The Johnson & Johnson CRM platform was built on requirements fully prioritized by the business in an agile way, which resulted in a high adoption rate. Today, more than 15.000 users are using the system in 35+ countries.
The Johnson & Johnson CRM platform was built on requirements fully prioritized by the business in an agile way, which resulted in a high adoption rate. Today, more than 15.000 users are using the system in 35+ countries.
The Global Customer Support program was a business transformation program executed through a partnership between Supply Chain and Information Technology. The goal was to align customer service with the customer expectation for self-service and bring business value through cost reduction and generation revenue enablement
Biocartis needed a solution in which they could maintain all their Sales activities because these were stored in different places. Together with Biocartis we build strong solution with CPQ module. An elegant solution which gives Sales representatives the ability to work from their smartphones
Umicore Precious Metals Canada (UPMC) has a lot of millennial customer who want quick reaction and a digital platform for order taking. In order to solve this business case, UPMC needed to connect their internal systems, provide a smooth customer friendly process which could be re-used across the rest of the Umicore group.
The case management system for the cabinets provides a clear overview of all incoming questions, complaints and reports in one central location.
The centralized management of unique contact and stakeholders management information and the central management of requests for advice where at the base of MS Dynamics 365 implementation at North Sea Port.
Through the implementation of MS dynamics 365 a central registration of incoming and outgoing mail pieces was made possible, additionally these pieces where easy to follow up on by and within the board of Sint-Truiden.
The Energiecentrale, REGent and MAW are 3 organisations which are responsible for low-energy houses and renovations in Ghent.
The European dealer network of Stas manages the end customers of the local market and is responsible for the sales to the end-customer.
