The digitization of our society is moving full speed ahead. Almost every citizen is digitally active and expects the same from companies and governments it interacts with. To manage this new, digital way of working, governments need the right tools. Dynamics 365, in combination with the power of Office 365 can help governments achieve three key objectives:
Citizen Value Creation
Provide higher levels of service to citizens by streamlining interactions, empowering citizens and increasing transparency.
Increase workload efficiencies for staff by automating tasks, centralizing data and enhancing business intelligence.
Government Cost Management
Manage the cost of governing more proficiently and accomplish more with less by adopting tools that quickly integrate with existing infrastructure, enhance usability, and provide insight into current systems.
The architecture of a government consists of 3 layers
The Frontoffice enables all communications with citizens, companies and organizations.
is the link between de Frontoffice and the Backoffice. It contains the Case Management and Documents Management functionality and ensures integration with the authentic sources and backoffice systems.
The Backoffice consists of all sector specific systems.
C-Clear Partners has enabled the power of Dynamics 365 and Office 365 (SharePoint, Outlook, Teams, Skype) to build a platform which supports the Frontoffice and Middoffice functions and is able to integrate easily with different Backoffice systems. Some of our solutions which are part of this architecture:
Cases we are proud of
Global Medical Device company
This Global Medical Device company was seeking advice to manage different aspects of their CRM Portfolio and Roadmap. The complexity of the IT landscape and absence of a global governance & approach was causing the regions and local countries to use different tools and processes, thus having a significant impact to the maintenance cost and ROI of these investments…
The Energiecentrale, REGent and MAW
The Energiecentrale, REGent and MAW are 3 organisations which are responsible for low-energy houses and renovations in the city of Ghent. These 3 parties were using different disconnected local tools to manage their cases and assessments, making it difficult to work together and share data when necessary. Despite the mobile needs …
The European dealer network of Stas
The European dealer network of Stas manages the end customers of the local market and is responsible for the sales to the end-customer. The quote creation was a lengthy process with a lot of manual steps and decisions, which resulted in the creation and management of quotes on behalf of their dealers. This created a lot of extra work for the Stas sales team…