Welcome to the Process Manager support page!
At Process Manager, we understand how important it is for our customers to have access to reliable and timely support. We are committed to providing you with the assistance you need to ensure that your experience with our product is smooth and seamless.
Please note that only customers who are paying an annual support fee are entitled to support from our team. If you have not yet subscribed to our support program, please contact our sales team for more information.
As part of our support program, you will have access to all new releases of our product during your support period. We typically release 3 to 6 updates per year, so you can be sure that you will always be up to date with the latest features and functionality.
In addition to new releases, you can also submit a ticket for any issues or concerns you may have with the product. Our support team will review your request and handle it as quickly as possible. If the request can be resolved within 30 minutes, there will be no charge. However, if the request takes longer than 30 minutes to resolve, we will inform you and seek your approval before proceeding. Any additional time and materials needed to resolve the issue will be invoiced separately.
Finally, as part of our support program, we will also provide fixes for any reported and acknowledged bugs. We take pride in continuously improving our product and ensuring that it meets your needs.
Thank you for choosing Process Manager. If you have any questions or concerns, please do not hesitate to contact our support team with the information provided in the support contract.