Global Medical Device company
The challenge
This Global Medical Device company was seeking advice to manage different aspects of their CRM Portfolio and Roadmap. The complexity of the IT landscape and absence of a global governance & approach was causing the regions and local countries to use different tools and processes, thus having a significant impact to the maintenance cost and ROI of these investments.
The solution
By providing guidance and advice for several salesforce.com projects and roll-outs, we are helping our customer to achieve their long term platform ambitions. Some of these projects include implementation of a device tracker solution for several countries, a patient management solution using Salesforce Health Cloud to help nurses manage home patients and several other initiatives. One of the biggest projects will be the Design and implementation of a global Customer Service solution.
In each of these roles C-Clear Partners & the customer are working as one team to drive adoption and to continuously improve both platform and processes.
This solid partnership is built on trust and commitment and is one of our proudest achievements.
Provided services
Our long history with this customer gave us the foundation of a solid understanding of the Medical Device industry and good view on its future challenges. By providing various services we are developing the CRM roadmap together with this customer. Our services include both managing ongoing projects, designing future solutions and as well developing and implementing them together with in-house resources.
Shape
Our shaping framework built on a combination of business, industry and IT knowledge, contains all the necessary steps including stakeholder analysis, business objectives definition, to-be analysis, … to identify pain points, create a solid plan and define the correct KPI’s for a CRM project.
Create
Using our agile project methodology, allowing business, functional and technical team members to work as one team we apply a consistent approach translating the CRM roadmap into success, always linking the work to the business objectives we are trying to realize. Together we deliver a CRM platform aligned to the customers’ strategy.
Guide
C-Clear Partners has several consultants with the right level of expertise to support in the management and execution of large international CRM programmes. They have the right skills to take ownership of key positions within these projects, partnering together with you as “internal resources” and engaging with your CRM integrator.