Why choose C-Clear Partners?
C-Clear Partners helps companies shape, create and manage their customer strategy. Our many years of experience in CRM have taught us that CRM is more than just a tool and CRM projects are not only about technology. That is why we focus on crystalizing your business needs and objectives and translating them to processes which are easy to understand, create extra value and are highly efficient. Together with you, we will implement these processes across your organisation and business units. Resulting in our end goal: achieving your customers’ success.
Every company knows how to create its Customer Strategy. But translating this strategy into a roadmap, which can be used to implement the processes and platforms, turns out to be very difficult. In order to facilitate the creation of the roadmap and shape your customer vision into an actionable plan, C-Clear Partners has built a solid shaping framework.
Once the CRM strategy, roadmap and business objectives are clearly defined, we are able to create the solution. We have all the resources in house to deliver a CRM project from A to Z: Project Manager, Functional Lead, Change Manager, Technical Architect, Developer, Integration Expert.
Once a project is delivered and your solution is up and running it is absolutely crucial to manage and improve your platform so that it actually delivers its full potential for your business. To make sure this is possible we deliver the required knowledge and technical skills to support, maintain and improve your platform, all managed via a robust support framework which can be tailored to your specific needs.
C-Clear Partners understands that managing large CRM programmes is an expertise which is not always easy to acquire within your own company. We can provide you consultants with the right experience and skills who are able to take ownership of key positions within these projects. We can partner together with you as “internal resources” and will engage with your CRM integrator to make sure your CRM project is successfully delivered and customer success is achieved.