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Senior CRM Consultant
“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.”
Antoine de Saint-Exupery
I am a business analyst and functional CRM consultant, after having spent most of my career in the pharma and medical device sector. Most of this time I have worked in a manufacturing (support) role, but my interest in the bigger picture of how these companies are doing business was simply too big to stay in this niche, so in the more recent years I have transitioned into a customer service and sales supporting role. I believe in strong and lean business processes, where everybody involved knows their role and responsibilities, and has the latitude of working independently on a high level. A well set up CRM tool can help simplify and automate these activities significantly, and – as the quote above says it very clearly – very often, less is more! A pragmatist in heart and soul, I am confident that I can be of added value in working together towards a healthy way of working.