Public Sector

The challenge

The Energiecentrale, REGent and MAW are 3 organisations which are responsible for low-energy houses and renovations in the city of Ghent. These 3 parties were using different disconnected local tools to manage their cases and assessments, making it difficult to work together and share data when necessary. Despite the mobile needs for workers going on site, no mobile solution was available resulting in duplicate data entry.

Provided services

Since many years now we are part of the CRM Team within Digipolis Ghent, which is the ICT provider of the City of Ghent. For this project we have started with a Business Analysis to better understand the business objectives of the Energiecentrale. Together we have defined the solution architecture needed to support the new way of working. After this Business Analysis we have done an end-to-end implementation of the new platform based on MS Dynamics CRM including a fully functional mobile solution based on Resco Mobile CRM. Currently we are supporting the Energiecentrale to further enhance their CRM system.

Create

Using our agile project methodology, allowing business, functional and technical team members to work as one team we apply a consistent approach translating the CRM roadmap into success, always linking the work to the business objectives we are trying to realize. Together we deliver a CRM platform aligned to the customers' strategy.

Manage

Once the CRM project is delivered it is absolutely crucial to manage and improve the CRM platform so that it actually delivers its full potential. To make sure this is possible we deliver the required knowledge and technical skills to support, maintain and improve the CRM platform, all managed via a robust support framework.

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