Life Sciences

The challenge

This Global Medical Device company was seeking advice to manage different aspects of their CRM Portfolio and Roadmap. The complexity of the IT landscape and absence of a global governance & approach was causing the regions and local countries to use different tools and processes, thus having a significant impact to the maintenance cost and ROI of these investments.

Provided services

Our long history with this customer gave us the foundation of a solid understanding of the Medical Device industry and good view on its future challenges. By providing various services we are developing the CRM roadmap together with this customer. Our services include both managing ongoing projects, designing future solutions and as well developing and implementing them together with in-house resources.

Shape

Our shaping framework built on a combination of business, industry and IT knowledge, contains all the necessary steps including stakeholder analysis, business objectives definition, to-be analysis, … to identify pain points, create a solid plan and define the correct KPI’s for a CRM project.

Create

Using our agile project methodology, allowing business, functional and technical team members to work as one team we apply a consistent approach translating the CRM roadmap into success, always linking the work to the business objectives we are trying to realize. Together we deliver a CRM platform aligned to the customers' strategy.

Guide

C-Clear Partners has several consultants with the right level of expertise to support in the management and execution of large international CRM programmes. They have the right skills to take ownership of key positions within these projects, partnering together with you as "internal resources" and engaging with your CRM integrator.

Discover how we can help you